We’re building the AI operating system for manufacturing  service. The service business offers manufacturing companies a major strategic opportunity: it can contribute up to 50% of revenue and is also characterised  by significantly higher margins than new business. To tap this potential in  the long term, scalable processes and the effective use of existing product  and process knowledge are crucial.    

Our AI operating system for manufacturing service enables the automation of  service processes such as ordering spare parts, planning on-site visits by  service technicians or answering technical questions. Our AI agents are end-to-end integrated into the customer's IT systems and based on existing expert knowledge. As a result, service employees can focus on the truly  complex cases, and processing times for customers are significantly  reduced.
We are a small team based in our office in Munich and describe ourselves as  progressive, ambitious, magic. Our main goal is to be empowering: Towards our customers, investors, followers and mutually within our team.

About the Founders
We are Benedikt and Etienne, the co-founders of lytra.
Etienne has an academic background in mechanical engineering and innovation  management. He has worked at industry leaders such as BMW or Mercedes-Benz  and successfully founded Spreadly before starting lytra.
Benedikt has an academic background in computer science and media, as well  as AI and was lead software engineer and one of the first employees at  iAtros. In this role, he was instrumental to the company’s successful exit to  Avi Medical.
We both share a deep commitment to speed, excellence and the persistence to  pursue what others consider unreachable.

You will be working on

- Run customer communication: you will run technical workshop and  onboarding sessions    
- support sales in identifying technical needs to make each customer's  service process work at a new level    
- technical problem solving: add connectors, configure data pipelines and  work with the customer IT to make the integration go smooth    
- integrate customer feedback: contribute directly or be the customer representative

- Experience: Work experience in a technical role involving customer-facing work like solutions engineering, technical consulting, implementation engineering, or similar. You've shipped integrations that real users depend on.‍

- Technical Skills: Strong tech understanding. Experience with REST/GraphQL  APIs, relational databases, and at least some familiarity with cloud  infrastructure and Microsoft Windows. You can read logs, write queries, and  debug distributed systems.

- Integration Experience: You've connected software before. You understand  OAuth, API authentication patterns, and the messiness of real-world data.

- Communication: Fluent German is essential for customer interactions. Strong English for internal collaboration and documentation. You can explain  technical tradeoffs to non-technical stakeholders without losing accuracy.    

- Ownership Mentality: You take responsibility for outcomes, not just  tasks. When something isn't working, you fix it or escalate clearly.    

- Adaptability: Startup environment means priorities shift. You're comfortable with ambiguity and can make reasonable decisions without perfect information.